virtualkeeper.com

virtualkeeper.com actively employs several billing guidelines that our clients, potential clients and all/any interested parties should be aware of. These guidelines are standard for the Internet industry and are based upon experience providing the best possible service to our clients and vendors. We publish them below for your consideration.

Billing Terms

We invoice on or after the 20th day of every month. Invoices will be sent via e-mail to the contact listed on the invoiced account. The invoice is in .pdf format. All invoices are net 30 from the day of issuance. Paper invoices may be sent out at customer request, however this does not change the due date or affect the penalty for late payment in any way.

Late Fees and ISF Terms

A penalty of 25 dollars will be assessed any invoice not paid on or within the net 30 time period. Please note that we do not honor postmarks as an exclusion to this guideline. After three late payments, we will require up front payment for services or for estimates of services. An Insufficient Fund (ISF) Charge of 25 dollars will be applied to any check that does not clear our bank upon first deposit. If there is any potential hesitation on a clients part, we do accept Money Orders or Credit Cards.

Refunds and Credits

We will not refund any monies paid for hosting, maintenance or design services. We will offer a future credit for all unused payments not to exceed one year from credit issuance. Contact our sales department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.